Health Care for Veterans


The Veterans Access, Choice, Accountability Act (VACAA) of 2014 is a law that expands the number of options Veterans have for receiving care to ensure Veterans have timely access to high-quality care.  Veterans Choice Program (VCP) provides primary care, inpatient and outpatient specialty care, and mental health care for eligible Veterans when the local VA medical center (VAMC) cannot provide the services due to
  • Lack of available specialists
  • Long wait times
  • Extraordinary distance from the Veteran's home.

Veterans Choice Program

The Veterans Choice Program provides eligible Veterans the option to receive VA Community Care from approved providers in their communities. 

Are you eligible?

  • Have you been told by your local VA medical facility that they can not schedule your appointment within 30 days of the clinically indicated date, or if no such date can be determined, your preferred date?
  • Is your current residence more than 40 miles from the closest VA medical facility?
  • Do you need to travel by air, boat, or ferry to the VA medical facility closest to your home?
  • Do you face an unusual or excessive burden in traveling to a VA medical facility based on the presence of a body of water or a geologic formation that cannot be crossed by road?

If you were enrolled in VA health care on or before August 1, 2014, or you are eligible to enroll as a combat Veteran, and answered "YES" to any of these questions, you may be eligible!

To set up an appointment -

  1. Gather your information about any other health insurance coverage you may have (e.g., employer, union-based health plans).

  2. Call 1-866-606-8198 to make sure you qualify + schedule an appointment.  When you call, they will walk you through the following steps:
  • You will be asked to enter your ZIP code, and first and last name.
  • They will check to make sure you are eligible for this program.
  • They will check which of your needs are covered by the VA.
  • You will be asked for your address and the name of your preferred VA Community Care.  Unfortunately, not all providers will be eligible to participate, so if your preferred provider is not available, they will recommend other providers in your area
     3. They will then work with you to schedule an appointment.

This hot-line is exclusively for making sure you are eligible for the Choice Program and setting up a VA Community Care appointment.  If you have questions about other aspects of your VA medical care, or want to learn more about enrolling in VA health services, please visit http://www.va.gov/health.  (U.S. Department of Veterans Affairs, PO Box 546, Claysburg, PA 16625-0546, August 2015), and Health Net Federal Services, https://www.hnfs.com/content/hnfs/home/va/home/provider/veterans-choice-program.html)


Local Organizations
Additional Resources

American Addiction Centers
A guide for addicted veterans and their families, designed to help understand the basics of addiction and navigate the veterans’ and active military support systems.  A summary of available governmental, organizational and other resources for those searching for assistance. It includes 48 citations of the latest studies and 10 external resources for veterans seeking help.
http://americanaddictioncenters.org/rehab-guide/veterans-resources/

Behavioral Health Center
Spokane Veteran's Affairs Medical Center
4815 N. Assembly St.
Spokane, WA
This facility, dedicated in August 2012, can help veterans with mental health, addiction and social-service needs. It offers both group treatment and one-on-one counseling. It provides a neuropsychology clinic for brain injuries, PTSD, or other cognitive deficits, as well as a nationally recognized program for homeless veterans.

Disabled American Veterans - Chapter 6
212 S. David St.
Spokane, WA  99212
(509) 535-9100
http://dav6.org/about-us/
Volunteer drivers transport veterans to and from appointments at the Mann-Grandstaff Veteran Affairs Medical Center in Spokane, and as far away as Lewiston and Libby, Montana. 

Mann-Grandstaff VA Medical Center
(formerly Veterans Affairs Medical Center
4815 N. Assembly Street
Spokane, WA   99205
(509) 434-7000
(outside Spokane)  (800)  325-7940
http://www.spokane.va.gov/contact/

Veteran Services
http://www.spokanecounty.org
Veteran Services provides counseling and emergency financial aid to honorably discharged indigent veterans and their families for rent, utilities, food, gas, and limited prescription assistance. 

Veteran Suicide or Crisis Hotline
1-800-273-8255 (press 1)
If you are a Veteran considering suicide, call this number and press 1 to speak to a VA Counselor.  

Home Remodeling for People with Disabilities:  What You Need to Know
People living with disabilities, or seniors aging in place, will find advice and resources about how to make their homes more livable and enjoyable.  
http://www.expertise.com/home-and-garden/home-remodeling-for-disability-and-special-needs