Eastern Washington Long Term Care Ombudsman Program
3102 W. Fort George Wright Dr.
Spokane, WA 99224
(509) 456-7133 or (800) 660-7133

Contact: Aaron Riley, Regional Ombudsman

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This program is mandated by the Federal Older Americans Act to �improve the quality of life for people who live in licensed long-term care facilities.�  

This organization serves the elderly or disabled in 5 Eastern Washington counties.  This includes nursing homes, boarding homes/assisted living facilities and adult family homes.  

Ombudsmen are advocates for the residents� helping them to resolve any problem they may have while living in a long-term care facility.  Many residents are without families and friends to help ensure that their rights and care are properly delivered.   Educating residents, family and facility staff about residents� rights is a vital function of this program.  

Residents are encouraged to act on their own behalf and solve their own problems.  

(The dictionary defines an ombudsman as a person who investigates and resolves complaints; or a public official who investigates complaints by private citizens against government agencies or officials.) 

Volunteer Opportunities:

Volunteer Ombudsmen provide support for residents of Nursing Homes, Assisted Living Facilities, Adult Family Homes and Enhanced Services Facilities in Spokane County, as well as the 4 adjoining counties of Pend Oreille, Ferry, Stevens and Whitman.  Ombudsmen keep an eye out for problems such as inadequate nutrition, neglect and financial fraud. 
  • If you have a passion for the elderly, would like to advocate for and protect the elderly, train to become a volunteer who works in local long-term care facilities, visit long-term care facilities on a regular basis and talk to residents to assist with resolving problems then contact the Eastern Washington Long-Term Care Ombudsman Program at:
  • Phone: 509-456-7133 or toll-free at 1-800-660-7133
  • Email: ltcop@snapwa.org
Annual Events:

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Last Updated By: Aaron Riley @ 11/08/2017 11:42am