Eastern Washington Long Term Care Ombudsman Program
SNAP
3102 W. Fort George Wright Dr.
Spokane, WA 99224
(509) 456-7133 or (800) 660-7133

Contact: Aaron Riley, Regional Ombudsman
riley@snapwa.org


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Purpose:
This program is mandated by the Federal Older Americans Act to “improve the quality of life for people who live in licensed long-term care facilities.”  

This organization serves the elderly or disabled in 5 Eastern Washington counties.  This includes 29 nursing homes, 62 boarding/assisted living homes, and 200 adult family homes.  

The ombudsmen are the residents’ advocates and, many times, their friends.  Many residents are without families and friends to help ensure that their rights and care are properly delivered.   Educating residents, family and facility staff about residents’ rights is a vital function of this program.  

Residents are encouraged to act on their own behalf and solve their own problems.  Many of the residents do not have families to visit them. 

(The dictionary defines an ombudsman as a person who investigates and resolves complaints; or a public official who investigates complaints by private citizens against government agencies or officials.) 

Volunteer Opportunities:

Volunteer ombudsmen provide support for residents of nursing homes, assisted-living facilities and adult family homes in Spokane County, as well as the 4 adjoining counties of Pend Oreille, Ferry, Stevens and Whitman.  Ombudsmen keep an eye out for problems such as inadequate nutrition, neglect and financial fraud. 
  • If you have a passion for the elderly, and would like to advocate for and protect them, train to become a volunteer who works in local facilities.  Visit long-term care facilities on a regular basis, talk to residents and try to resolve their needs. 
  • Call for an application to be trained and assigned to a facility.  Currently there are over 150 facilities that have no volunteers. 
Annual Events:

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Last Updated By: Barry M