STA’s Paratransit Van Service
(Spokane Transit Authority)
1230 West Boone Avenue
Spokane, WA 99201
(509) 325-6026
amitchell@spokanetransit.com
Visit Our Website

Purpose:
Paratransit is a wheelchair-accessible shared ride transportation service for individuals whose disability prevents them from using the regular fixed route buses. This means that a person must be unable, because of a disability, to get to or from the bus stop, get on or off a lift or ramp equipped bus, or successfully travel by bus to or from the destination.

Monthly passes are available for pre-purchase; otherwise, each trip is $1.50. 

Service Area
All Paratransit trips must begin and end within the Paratransit Service Area. At present, this includes most of the areas in the cities of Cheney, Medical Lake, Airway Heights, Liberty Lake, Millwood, Spokane, and Spokane Valley. Fairchild Air Force Base and Spokane International Airport also are served.

Who is eligible for paratransit service?
Eligibility is based on limitations to an individual's abilities, not just the presence of a disability. Age or the inability to drive are not qualifying factors in and of themselves. All of Spokane Transit’s regular buses are fully accessible and equipped with ramps in order to board passengers who use wheelchairs.

An application for service is required (before using this service). The application includes a section for verification of your disability from a licensed medical or mental health professional.  It is necessary to complete an application form if you wish to use the paratransit vans. You may obtain an application by downloading here, calling (509) 328-1552 (TDD 327-6055) or by writing to:

Paratransit Applications
Spokane Transit
1212 West Sharp Avenue
Spokane, WA 99201

STA Mobility Center
2nd Floor of the Plaza
701 W. Riverside
Spokane, WA 
(509) 325-6052. 
http://spokanetransit.com
The STA Mobility Center can provide the free assessments of paratransit eligibility, determined through an application process that includes a physical or cognitive assessment.

Applications are generally processed within 7 to 10 business days. Recertification of eligibility will occur periodically.

STA provides Mobility Training for people with disabilities, or seniors.  This training can help people ride the regular STA city bus independently.  Group training and presentations at your location are available.  Please call (509) 232-2603. 

Questions?
If you have any questions about this application or about paratransit service, please contact Paratransit Services at (509) 328-1552, TDD (509) 327-6055.  Representatives are available 7 days a week, including holidays, from 8 a.m. to 5 p.m.  You can also send an e-mail to amitchell@spokanetransit.com.  

Annual Events:
Human Service Organizations (HSO) may qualify to receive a retired van from Spokane Transit! STA grants retired vehicles to qualified HSOs through the Van Grant Program. For more details, or to be added to our annual mailing list, please call (509) 325-6016. 40 vehicles have been awarded to different organizations in the community since the program began.